Frequently Asked Questions

Depending on what kind of customer you are we offer various platforms to buy our products.
We have six retails stores called Chemical City, which offers all customers our extensive range of products and accessories.
Here is their location:
- SPAR CENTRE, MARKET STREET, PAROW
- MILLENIUM MALL,580 FRANS CONRADIE DRIVE, BRACKENFELL
- ARCADIA CENTRE, BRIGHTON ROAD, KRAAIFONTEIN
- SHOP 9 & 10 CONVENIENCE STREET, MONTAGUE DRIVE, MONTAGUE GARDENS.
- 29 GEORGE STREET, STRAND
- WATERGATE MALL, CNR R300 AND AZ BERMAN DRIVE, MITCHELLS PLAIN

You can also easily order your products online by clicking on the following link, www.caprichemonline.com

If you are a business to business customer and would need to be checked to qualify for an on account payments terms or COD terms, we offer our fantastic team of qualified sales representatives to come out and visit, train and service you, along with a fast behind the scene response team at head office from our Telesales.  

Yes, we do, please click on the below link:
www.caprichemonline.com  

As part of our quality standards, we have numerous products that conform to SABS standards. Our Disinfectants are also registered with the NRCS (national registered control system), a division of SABS in accordance with Specification Act, 2008 (Act No.5 of 2008). We have a close alliance with the SABS and work hand in hand to ensure our products are of the highest standard.

All our disinfectants are tested and approved by NRCS against the Compulsory Specification for Disinfectants and Detergent-disinfectants (VC8054) and bares a registration number. It also conforms to the European standards (EN1276) and is tested to a Log 5, which means it kills 99.999% of all germs.

Yes, we had it approved in Manchester, United Kingdom, due to South Africa not having accredited laboratories for the testing of Angora goat shampoos against the international Oeko-Tex 100 Standard.

Here at Caprichem we are committed to service and strive to make the customers lives much easier.
We offer our fantastic team of qualified sales representatives to come out and visit, train and service you, along with a fast behind the scene response team at head office from our Telesales.

A qualified sales representative will come out to visit you and do a site inspection and show you our range of products we can offer you, along with tell you exactly what it is you will need as our vast range can become overwhelming.

Caprichem has invested in a very large in-house training facility, whereby we offer theoretical as well as practical training. When training is not possible from our training facility, we offer the same service to our customers on site. Whether it is a food factory, valet centre, school or a retirement home for HACCP training, vehicle cleaning or floorcare training, our sales representative will be fully equipped to provide off site staff training. When sales representatives are employed by Caprichem they write in-house exams and are trained to become qualified before servicing existing and new clients. We will always do our best to make sure that our customers staff are using the correct products in the correct way for the purpose intended. Once training is completed, a certificate is issued to each worker that attended the training relevant to the industry i.e.: food & beverage, automotive, hospitality, etc. This is very necessary for it uplifts one’s spirit and keeps all staff motivated.

If you have any free on loan equipment, we will send out technicians out to service this equipment and make sure you have enough product in stock. If you don’t have free on loan equipment and would like to enquire about it, we would do an assessment and have our technicians install this for you too.

Our sales representative would come out to see if you need more stock of products on a regular basis, along with their telesales to follow up with you on orders to.  

We manufacture in the Western Cape. As a manufacturer, we are completely independent and not reliant upon any other sources for products. All our products are manufactured in-house and are manufactured to the highest quality standards at all times. The Company specialises in the manufacturing of chemicals and cleaning detergents as well as the distribution of cleaning accessories. Certain of our products are environmentally friendly, non-toxic, and biodegradable.

We have an extensive range of accessories such as cleaning equipment, plastic products, safety equipment, hardware, dishwashing machines, chemical dosing systems, household equipment, high-pressure machines, paper products and dispensers, automotive cleaning equipment and washroom dispensers.

Caprichem offers an array of products in the chemical industry catering for most sectors in the market, namely: Automotive Industry, Biological Industry, Contract Manufacturing Industry, Construction Industry, Wine and Dairy Industry, Engineering Industry, Floor Care Industry, Food and Beverage Industry, Hospitality Industry, Laundry Industry, Marine Industry, Personal Care Industry, Retail Industry, and Veterinary Industry.

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Address

Cnr 45 Wimbledon and Sysen Road, Blackheath, Cape Town, 7580 Western Cape, South Africa

Contacts

Email: info@caprichem.com
Email: marelize@caprichem.com
Phone: +27 (021) 905 4712 

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